Hellstar Exchange Policy

At Hellstar Stores, your satisfaction means everything to us. We want you to love every piece you order — but we understand that sometimes a size doesn’t fit quite right or an item arrives with an issue. If that happens, don’t worry. Our Exchange Policy is designed to make swapping your item quick, easy, and stress-free. Please read the details below to understand how the process works.

Exchange Eligibility

To make sure your exchange goes smoothly, your item must meet the following conditions:

  • Your exchange request must be submitted within 14 days of receiving your order.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging must still be attached and intact.
  • You must provide valid proof of purchase, such as your order number or confirmation email.

Items that meet all of these requirements will qualify for a hassle-free exchange.

Which Items Can Be Exchanged?

We happily offer exchanges in the following situations:

  • You received the wrong size and need a different fit.
  • Your item arrived damaged or defective.
  • You received an incorrect item that doesn’t match your order.

Items That Cannot Be Exchanged

To keep things fair for everyone, the following items are not eligible for exchange:

  • Items that show clear signs of wear or use.
  • Products that have been washed, altered, or modified.
  • Items returned without their original tags or packaging.
  • Clearance, sale, or promotional items — unless they arrived defective.

How to Request an Exchange

Starting an exchange with Hellstar Stores is simple. Just follow these steps:

  1. Email us at [email protected] to begin your request.
  2. Include your order number and the reason for the exchange.
  3. If your item is damaged, defective, or incorrect, attach clear photos of the issue.
  4. Wait for our support team to send you exchange authorization and return instructions.

Please note: any items returned without prior authorization may not be accepted, so always contact us first.

Exchange Shipping Costs

Shipping charges for exchanges depend on the reason for your request:

  • If the exchange is due to our error — such as a wrong, damaged, or defective item — Hellstar Stores will cover the cost of shipping your replacement.
  • If the exchange is for sizing or personal preference, the customer is responsible for the return shipping costs.

Exchange Approval Process

Once we receive your returned item, our team will carefully inspect it to confirm it meets our exchange conditions. We’ll then notify you about the status of your request. If your exchange is approved, your replacement item will be shipped out as quickly as possible, based on current stock availability.

Product Availability

All exchanges are subject to stock availability. If the exact item, size, or color you requested is out of stock, we’ll do our best to offer you a suitable alternative. Your options may include:

  • A different size or color, if available.
  • Store credit to use on a future order.
  • A refund, where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please reach out to us within 48 hours of delivery. Be sure to include clear photos of the problem so our team can review it and resolve the issue for you as fast as possible.

Contact Us

Have questions about an exchange or need help getting started? Our support team is always ready to assist.

Hellstar Stores
📧 Email: [email protected]
📞 Phone: +1 (310) 482-9931
📍 Address: 128 Fashion Street, Downtown District, Los Angeles, CA 90015, USA

Thank you for trusting Hellstar Stores. We’re committed to giving you a smooth, reliable, and enjoyable shopping experience every step of the way.